Refund Policy

1. General Philosophy

At INOOK, our primary goal is your complete satisfaction with the digital products and services we provide. We operate with transparency and aim to ensure you feel confident in your investment.

Due to the custom nature of web development and digital marketing services, our refund policy reflects the hours of labor, resources, and unrecoverable costs (such as domain registrations and hosting setup) involved in executing a project.

2. Web Development Services

For custom website design and development projects:

• Initial Deposits: Once the initial project deposit is paid and we commence work (including strategy, wireframing, or design mockups), the deposit becomes strictly non-refundable. This covers the preliminary labor required to begin your project.
• Milestone Payments: If a project is cancelled mid-development, any payments made for completed milestones are non-refundable. If the amount of work completed exceeds the payments made to date, INOOK reserves the right to bill for the outstanding labor hours.
• Final Delivery: Once the website has been approved by the client and launched (or transferred to the client's live environment), no refunds will be issued.

3. Hosting and Domain Registrations

For services involving third-party infrastructure:

• Domain Names: Once a domain name is registered or transferred on your behalf, it cannot be canceled, and the fee is completely non-refundable. You will retain ownership of the domain until its expiration.
• Hosting Services: Payments for hosting services are non-refundable. If you choose to cancel your hosting before the end of the billing period, your service will remain active until the cycle concludes, but no prorated refunds will be provided.

4. Pre-Made Templates and Digital Downloads

If INOOK sells pre-designed templates or digital assets, these sales are considered final. We do not issue refunds for digital products once the order is confirmed and the product is sent/downloaded.

5. Cancellation Process

If you wish to cancel an ongoing service or project, you must submit a formal request in writing (via email). The cancellation will be effective on the date INOOK acknowledges receipt of the request.

• Upon cancellation, INOOK will halt all work on the project.
• Any assets completed up to the date of cancellation and fully paid for will be delivered to the client.

6. Exceptional Circumstances

We understand that rare, unforeseen circumstances can occur. INOOK reserves the right to evaluate refund requests on a case-by-case basis. Any accommodations made outside of this standard policy are purely at the discretion of INOOK management and do not imply a waiver of the stated policy for future transactions.

7. Contact Us Regarding Refunds

If you have any questions or need to discuss a cancellation or refund, please reach out to our billing team directly at:

• Phone: +91 62834 64174
• Address: Jalandhar, Punjab – LPU