Privacy Policy

1. Introduction

INOOK (operated by ANKIT RAJ, MSME Registered) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (inook.in) or use our services.

2. Information We Collect

2.1 Personal Information:

• Contact Details: Name, email address, phone number
• Business Information: Business name, address, GST number
• Account Credentials: When provided for service delivery (social media, website access)
• Payment Information: Bank details for transactions (processed securely)

2.2 Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referral source and navigation patterns

3. How We Use Your Information

We use collected information to:

• Provide Services: Develop websites, manage social media, execute marketing campaigns
• Communication: Respond to inquiries, send project updates, provide support
• Process Payments: Handle billing and financial transactions
• Improve Services: Analyze usage patterns to enhance user experience
• Legal Compliance: Meet regulatory requirements and protect our rights

4. Information Sharing

We do NOT sell, rent, or trade your personal information.

We may share information with:

• Service Providers: Trusted third parties who assist in our operations (hosting, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety

5. Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure password storage and access controls
• Regular security assessments
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking

6.1 What Are Cookies: Cookies are small files stored on your device that help us provide a better experience.

6.2 How We Use Cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

6.3 Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing information.

Third-party services we may use include:

• Google Analytics (website analytics)
• Payment gateways (Razorpay, PayU, etc.)
• Social media platforms (Facebook, Instagram, Google)

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

After the retention period, data will be securely deleted or anonymized.

9. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to certain processing of your data
• Portability: Request transfer of your data in a common format

To exercise these rights, contact us at contact@inook.in.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Users

Our services are primarily offered in India. If you access our services from outside India, your information may be transferred to and processed in India in accordance with Indian data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Data Controller: ANKIT RAJ (INOOK)
• Email: contact@inook.in
• Phone: +91-6283464174
• Address: Punjab, India